FAQs

FAQs

I have an issue with my machine, how do I get it fixed?

If you are having an issue with your machine whether it is in or out of its warranty period, we recommend you Contact Us first to see if a member of our support team can troubleshoot your issue remotely to avoid you having to be without your machine. 

If we are unable to rectify your issue, you can download our Repair Form, which has all of the information you will need to get the machine to us for assessment ASAP.


How long will I be without my machine for?

The biggest driver behind how long you will be without your machine is ultimately based on where you are located and the delivery time between yourself and us here in South Australia, as well as the behaviour of customs. Following the instructions on the Repair Form will help to reduce potential customs issues.

Eg. shipments from Europe or the USA usually take 5-7 business days in each direction.

Once we receive your machine, we generally have them shipped back to you within 1-2 business days.


What are Inkjecta's warranty terms?

Inkjecta offers a global manufacturer's warranty for 12 months from the date of purchase against machine faults. 

Any aftermarket modifications, liquid, lubricant, or grease around or inside the cam, motor, or other electronics will generally void any warranty.

For full warranty terms for your machine please refer to the relevant user manual on our Support Page.

Flite X1 batteries are warrantied for 90 days from date-of-purchase.


Do you ship worldwide?

For purchasing our products, Inkjecta HQ will ship to Australia, New Zealand, and parts of South East Asia. 

If you wish to purchase our products outside of these regions we direct you to our Distributors Page to find your local stockist.

For repairs and support we will ship anywhere in the world.


How do I become an Inkjecta Pro Team member?

We are asked for sponsorship almost every day by artists all around the world. The best advice we can give is to produce the best work you can and to always better yourself.

Hashtag your work on Instagram with #inkjecta and tag @inkjecta. 

Nine times out of ten we approach the artist ourselves after monitoring that hashtag and our account tags.

Participation at conventions is also highly recommended.


How do I contact customer support?

You can email Inkjecta Customer Support directly at support@inkjecta.com

Or you can head to our Contact Us page.

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